FAQ

Can I order a colour or style (marbling, complicated splits, etc) that I can’t see on your page?

This depends on the complexity of your request! We’re often quite happy to try non-standard colours and unusual pours; if they take more time to create, we may ask for a small fee on top of your order to cover it. Features like glitter, sparkly effects and other such additions won’t be available on toys unless you can see them on the product pages.

Now that my order has been posted out, how long will it take to arrive?

As you may expect, this will depend on the service you chose to ship with when you placed your order – as well as the country it’s being delivered to. Check the standard delivery times to your address for your chosen service for more information! In general our couriers are fairly speedy.

Will you make penetrable toys?

We’re excited for these, too – but they take time to perfect. We’ll make them available when we’re confident we can produce them properly!

General Questions

How long will my order take to produce?

If you’ve ordered through the inventory page, your product has already been made and should be posted within a couple of working days! If your order includes custom toys, the turnaround will depend on our demand at the time. Generally we like to get orders made in less than a week, but this may go beyond three weeks in periods of particularly high demand.

Do you sell wearable versions of your toys?

We’re not currently producing wearables, as they require special new tooling which we haven’t made just yet. We do listen to all product and feature requests, though, and they may help drive the development of new products!

I've placed an order, what happens now?

If you have placed an order for a custom toy, this is put into our production queue and it is cast once a mould is available. Orders are prioritised by date and where possible, sequentially.

If your order is for our inventory stock, it will ship within 1-2 business days.

If your order is for a sample pack or accessories only, it will ship within 1-2 business days.

If you order include a custom toy as well as other accessories or inventory stock, your order will ship once the entire order has been made.

Shipping is only charged as a single dispatch, if you would like to receive inventory or accessories at an earlier date to a custom toy, we advise placing these as separate orders.

Payment Options

What payment options do you offer?

We allow payments by Paypal, Visa, Mastercard, Maestro, Discover and American Express/Amex (Via Paypal debit/credit card.

Can I pay with Visa?

We accept Visa both through Sagepay and Paypal payment methods.

Can I pay with Mastercard?

We accept Mastercard both through Sagepay and Paypal payment methods.

Can I pay with American Express/Amex?

We accept American Express through our pay by card (paypal gateway) payment method.

Can I pay by bank transfer?

We do not accept payment by bank or international bank transfers.

Can I pay by cheque?

We do not accept payment by cheque.

Shipping

Do you ship to my country?

You can see every country that we will post to [here]! Some countries have to be excluded because their customs services will attempt to seize our packages on arrival.

What countries can you NOT ship to?

Some countries’ customs will not accept our goods at all, or will take the opportunity to abuse or otherwise mistreat the package. We do not ship to the following countries for one or more of these reasons: 

Afghanistan
Anguilla
Antigua & Barbuda
Argentina
Bahamas
Bahrain
Barbados
Belize
Bermuda
Bolivia
Bonaire
Canary Island
Cayman Islands
China
Colombia
Costa Rica
Curacao
Dominica
Dominican Republic
Ecuador

Egypt
El Salvador
French Guiana
French Polynesia
Ghana
Grenada
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Hong Kong
India
Indonesia
Iran
Iraq
Jamaica
Jordan
Kuwait
Lebanon

Lesotho
Malaysia
Mexico
Montserrat
Morocco
Namibia
Nicaragua
Nigeria
North Korea
Oman
Pakistan
Paraguay
Peru
Philippines
Portugal
Qatar
Rwanda
Russia
Saudi Arabia
Singapore

South Korea
Sri Lanka
St. Barthelemy
St. Eustatius
St. Kitts/Nevis
St. Lucia
St. Martin
St. Vicente
Suriname
Tanzania
Taiwan
Thailand
Trinidad & Tobago
Turks and Caicos
United Arab Emirates
Venezuela
Vietnam
Virgin Islands
Ukraine
Virgin Islands (UK)
Yemen

Afghanistan
Anguilla
Antigua & Barbuda
Argentina
Bahamas
Bahrain
Barbados
Belize
Bermuda
Bolivia
Bonaire
Canary Island
Cayman Islands
China
Colombia
Costa Rica
Curacao
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
French Guiana
French Polynesia
Ghana
Grenada
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Hong Kong
India
Indonesia
Iran
Iraq
Jamaica
Jordan
Kuwait
Lebanon
Lesotho
Malaysia
Mexico
Montserrat
Morocco
Namibia
Nicaragua
Nigeria
North Korea
Oman
Pakistan
Paraguay
Peru
Philippines
Portugal
Qatar
Rwanda
Russia
Saudi Arabia
Singapore
South Korea
Sri Lanka
St. Barthelemy
St. Eustatius
St. Kitts/Nevis
St. Lucia
St. Martin
St. Vicente
Suriname
Tanzania
Taiwan
Thailand
Trinidad & Tobago
Turks and Caicos
United Arab Emirates
Venezuela
Vietnam
Virgin Islands
Ukraine
Virgin Islands (UK)
Yemen

Will I pay import costs when my order arrives in my country?

All our products ship from inside the UK. We can’t cover every country’s import status here, but we can tell you that orders shipped to the US shouldn’t be liable for border fees, so long as they’re valued less than $800.

What shipping carrier do you offer?

We offer Royal Mail and UPS services to the UK, EU and worldwide.

What are your shipping times to the UK?

UK Delivery

Service NameSpeedWeigh RestrictionsInsurance
Royal Mail 2nd Class Signed For®2-3 Working DaysNone£50
Royal Mail 1st Class Signed For®Next Working DayNone£50
Royal Mail Special Delivery 1pm1pm day after dispatchNone£50
UPS Standard1-2 Working DaysNone£60

For more information, please check out our shipping section.

What are your shipping times to the EU?

International (EU)

Service NameSpeedWeigh RestrictionsInsurance
Royal Mail Tracked & Signed2-3 Working Days2kg*£50
UPS Standard1-5 Working DaysNone£50
UPS Express Saver1-2 DaysNone£60

For more information, please check out our shipping section.

What are your shipping times to the US / Canada?

International (Outside of EU)

Service NameSpeedWeigh RestrictionsInsurance
Royal Mail Tracked & Signed5-7 Working Days2kg*£50
UPS Express SaverUS: 2 Days
Asia: 3 Days
None£50

For more information, please check out our shipping section.

Returns and Refunds