General Questions

1. How long will my order take to produce?

If you’ve ordered through the inventory page, your product has already been made and should be posted within a couple of working days! If your order includes custom toys, the turnaround will depend on our demand at the time. Generally we like to get orders made in less than a week, but this may go beyond three weeks in periods of particularly high demand.




2. Do you sell wearable versions of your toys?

We’re not currently producing wearables, as they require special new tooling which we haven’t made just yet. We do listen to all product and feature requests, though, and they may help drive the development of new products!




3. I've placed an order, what happens now?

If you have placed an order for a custom toy, this is put into our production queue and it is cast once a mould is available. Orders are prioritised by date and where possible, sequentially.

If your order is for our inventory stock, it will ship within 1-2 business days.

If your order is for a sample pack or accessories only, it will ship within 1-2 business days.

If you order include a custom toy as well as other accessories or inventory stock, your order will ship once the entire order has been made.

Shipping is only charged as a single dispatch, if you would like to receive inventory or accessories at an earlier date to a custom toy, we advise placing these as separate orders.




Shipping

1. Do you ship to my country?

You can see every country that we will post to [here]! Some countries have to be excluded because their customs services will attempt to seize our packages on arrival.




2. What countries can you NOT ship to?

Some countries' customs will not accept our goods at all, or will take the opportunity to abuse or otherwise mistreat the package. We do not ship to the following countries for one or more of these reasons:

Afghanistan
Anguilla
Antigua & Barbuda
Argentina
Bahamas
Bahrain
Barbados
Belize
Bermuda
Bolivia
Bonaire
Canary Island
Cayman Islands
China
Colombia
Costa Rica
Curacao
Dominica
Dominican Republic
Ecuador
Egypt
El Salvador
French Guiana
French Polynesia
Ghana
Grenada
Guadeloupe
Guatemala
Guyana
Haiti
Honduras
Hong Kong
India
Indonesia
Iran
Iraq
Jamaica
Jordan
Kuwait
Lebanon
Lesotho
Malaysia
Mexico
Montserrat
Morocco
Namibia
Nicaragua
Nigeria
North Korea
Oman
Pakistan
Paraguay
Peru
Philippines
Portugal
Qatar
Rwanda
Russia
Saudi Arabia
Singapore
South Korea
Sri Lanka
St. Barthelemy
St. Eustatius
St. Kitts/Nevis
St. Lucia
St. Martin
St. Vicente
Suriname
Tanzania
Taiwan
Thailand
Trinidad & Tobago
Turks and Caicos
United Arab Emirates
Venezuela
Vietnam
Virgin Islands
Ukraine
Virgin Islands (UK)
Yemen




3. Will I pay import costs when my order arrives in my country?

All our products ship from inside the UK. We can’t cover every country’s import status here, but we can tell you that orders shipped to the US shouldn’t be liable for border fees, so long as they’re valued less than $800.




4. What shipping carrier do you offer?

We offer Royal Mail, Parcelforce and UPS services to the UK, EU and worldwide.




5. What are your shipping times to the UK?

Service NameSpeedWeigh RestrictionsInsuranceAccepts PO Boxes?
Royal Mail 2nd Class Signed For®2-3 Working Days20kg£50YES
Royal Mail 1st Class Signed For®1-2 Working Days20kg£50YES
Royal Mail Special Delivery Guaranteed 1pmBefore 1pm; Day After Dispatch20kg£50YES

Parcelforce Express9

Before 9am; Day After Dispatch30kg£200NO
Parcelforce Express10Before 10am; Day After Dispatch30kg£200NO
Parcelforce ExpressAMBefore 12pm; Day After Dispatch30kg£200NO
Parcelforce Express241-2 Working Days30kg£100NO
Parcelforce Express481-2 Working Days30kg£100NO
UPS Standard1-2 Working DaysNone£60NO

For more information, please check out our shipping section.




6. What are your shipping times to the EU?

Service NameSpeedWeigh RestrictionsInsuranceAccepts PO Boxes?
Royal Mail Tracked & Signed2-3 Working Days2kg*£50YES
Parcelforce EuroPriority2-5 Working Days30kg£100NO
UPS Standard1-5 Working DaysNone£50NO
UPS Express Saver1-2 DaysNone£60NO

For more information, please check out our shipping section.




7. What are your shipping times to the US / Canada?

Service NameSpeedWeigh RestrictionsInsuranceAccepts PO Boxes?
Royal Mail Tracked & Signed5-7 Working Days2kg*£50YES
Parcelforce Global ExpressUS: 3-4 Working Days
Asia: 4-6 Working Days
15kg£200NO
Parcelforce Global PriorityUS: 1-2 Working Days
Asia: 4-8 Working Days
15kg£100YES
UPS Express SaverUS: 2 Working Days
Asia: 3 Working Days
None£50NO

For more information, please check out our shipping section.




Payment Options

1. What payment options do you offer?

We allow payments by Paypal, Visa, Mastercard, Maestro, Discover and American Express/Amex (Via Paypal debit/credit card.




2. Can I pay with Visa?

We accept Visa both through Sagepay and Paypal payment methods.




3. Can I pay with Mastercard?

We accept Mastercard both through Sagepay and Paypal payment methods.




4. Can I pay with American Express/Amex?

We accept American Express through our pay by card (paypal gateway) payment method.




5. Can I pay by bank transfer?

We do not accept payment by bank or international bank transfers.




6. Can I pay by cheque?

We do not accept payment by cheque.




Returns and Refunds

1. Coming Soon