Delivery Policy

Standard Delivery

We aim to manufacture your custom toy within 4 weeks.

Estimated lead times as of 13/06/19 – 2-3 weeks.

Delivery periods are guaranteed and insured by the courier selected from the date of dispatch.

Our free delivery options

For the foreseeable future, we offer customers in certain countries free shipping on their orders if their order total is above a minimum threshold.

For customers in the UK, this minimum is £120.

For selected EU countries*, the minimum is £175

For customers in the US, the minimum is £300

* Our free shipping offer for EU countries, is currently only valid for the following destinations:

  • Belgium
  • France
  • Germany
  • Luxembourg
  • Netherlands
  • Austria
  • Denmark
  • Czech Republic
  • Italy
  • Slovakia
  • Spain

Customs and Import Fees

You should always check with your local customs and import laws to see if an order you place from abroad will incur tax when it enters your country. Weredog has no control over these taxes, and cannot pay them for you before the order arrives in your country.

However, If you’re in the US, at present, anything below a $2,500 (USD) order constitutes an ‘informal entry’, and will not incur customs fees.

Why do you have a custom delivery policy?

Here at Weredog we are required to comply with the Consumer Contracts Regulations (Previously the Distance Selling Regulations). This means that because we provide bespoke and custom products, tailored to you, we have a bit more flexibility in the time we have to deliver – so long as we keep you well informed.

Because all our products are hand made especially for you, It will occasionally take us a little while to get to your order.