Shipping

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

UK Delivery

Service NameSpeedWeigh RestrictionsInsurance
Royal Mail 2nd Class Signed For®2-3 Working DaysNone£50
Royal Mail 1st Class Signed For®Next Working DayNone£50
Royal Mail Special Delivery 1pm1pm day after dispatchNone£50
UPS Standard1-2 Working DaysNone£60

 

International (EU)

Service NameSpeedWeigh RestrictionsInsurance
Royal Mail Tracked & Signed2-3 Working Days2kg*£50
UPS Standard1-5 Working DaysNone£50
UPS Express Saver1-2 DaysNone£60

 

International (Outside of EU)

Service NameSpeedWeigh RestrictionsInsurance
Royal Mail Tracked & Signed5-7 Working Days2kg*£50
UPS Express SaverUS: 2 Days
Asia: 3 Days
None£50

Service Regions

Royal Mail Service Regions
Service NameCountries
Royal Mail EuropeArmenia, Cyprus, Geogia, Albania, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican, Greenland
Royal Mail World Zone 1Africa, Asia, North America, South America
Royal Mail World Zone 2French Southern Territories, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Laos, American Samoa, Australia, Belau, Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu
UPS Service Regions
Service NameCountries
UPS StandardArmenia, Cyprus, Geogia, Albania, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican, Greenland
UPS Express SaverAlbania, Algeria, American Samoa, Andorra, Angola, Armenia, Aruba, Australia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Ceuta, Chad, Chile, Comoros, Congo, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Equatorial Guinea, Eritea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, Gabon, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Guinea, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Ivory Coast, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Laos, Latvia, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Mayotte, Melilla, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Mozambique, Myanmar, Nepal, Netherlands, New Caledonia, New Zealand, Niger, North Macedonia, Norway, Nothern Mariana, Palestinian Territory, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Soloman Islands, South Africa, Spain, Swaziland, Sweden, Switzerland, Tajikistan, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, United States, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe

Workshop Turnaround Times

Standard Delivery

We aim to manufacture your custom toy within 4 weeks.

Estimated lead times as of 03/10/19 – 1-2 weeks.

Delivery periods are guaranteed and insured by the courier selected from the date of dispatch.

Our free delivery options

For the foreseeable future, we offer customers in certain countries free shipping on their orders if their order total is above a minimum threshold.

For customers in the UK, this minimum is £120.

For selected EU countries*, the minimum is £175

For customers in the US and Canada, the minimum is £300

* Our free shipping offer for EU countries, is currently only valid for the following destinations:

AustriaBelgiumCzech RepublicDenmark
FranceGermanyItalyLuxembourg
NetherlandsSlovakiaSpain

VAT for Uk and eu customers

Customs and Import Fees

You should always check with your local customs and import laws to see if an order you place from abroad will incur tax when it enters your country. Weredog has no control over these taxes, and cannot pay them for you before the order arrives in your country.

However, If you’re in the US, at present, anything below a $2,500 (USD) order constitutes an ‘informal entry’, and will not incur customs fees.

Why do you have a custom delivery policy?

Here at Weredog we are required to comply with the Consumer Contracts Regulations 2013 (Previously the Distance Selling Regulations 2000). This means that because we provide bespoke and custom products, tailored to you, we have a bit more flexibility in the time we have to deliver – so long as we keep you well informed.

Because all our products are hand made especially for you, It will occasionally take us a little while to get to your order.