Privacy Policy

This privacy policy explains how Weredog Creations LTD collects, uses, and protects your personal information when you visit our website or place an order. We respect your privacy and are committed to handling your data with transparency and care.

Effective date: 20th June, 2025.

Who We Are

Weredog Creations LTD (11576486 )
Icarus House, Hawkfield Close
BS14 0BN, United Kingdom

If you have any questions about this policy, or want to exercise your rights, you can reach us at [email protected].

What Data We Collect

We collect the following types of personal information:

  • Name and contact details (email, phone number, shipping address)
  • Order information (products ordered, preferences, special requests)
  • Payment details (processed securely via Stripe or PayPal)
  • Support messages (sent via email)
  • Website usage data (via Google Analytics and Microsoft Clarity)
  • Marketing preferences (if you opt in to our mailing list)

How We Collect Data

We collect your data when you:

  • Place an order through our website
  • Subscribe to our newsletter or marketing list
  • Contact us via email
  • Browse our website (via cookies and analytics)

Why We Collect Your Data

We only collect personal data where we have a valid legal basis:

  • To fulfil orders: We use your information to process and ship your order (legal basis: contract).
  • To provide customer support: We keep records of order-related messages (legal basis: legitimate interest).
  • To send marketing emails: Only if you’ve explicitly opted in (legal basis: consent).
  • To improve our website: We use usage data to monitor performance and usability (legal basis: consent via cookie banner).

Who We Share Data With

We only share your data with third parties where necessary to operate our business:

  • Stripe and PayPal: For secure payment processing
  • Sendcloud: To manage shipments with our carriers
  • Mailchimp: If you subscribe to our newsletter
  • Google Analytics & Microsoft Clarity: For website insights and analytics

All of these providers are required to comply with applicable data protection laws and only process your data as instructed by us.

Cookies and Tracking

We use cookies to enhance your browsing experience and understand how visitors use our site. These may include:

  • Essential cookies (for site functionality)
  • Performance cookies (Google Analytics)
  • Session recordings and heatmaps (Microsoft Clarity)

When you visit our site, you’ll be asked whether you consent to non-essential cookies. You can update your preferences at any time by revisiting the banner or clearing your cookies.

How Long We Keep Your Data

We only keep your data for as long as it’s needed:

  • Order information is retained for legal/accounting purposes (typically 6 years)
  • Marketing data is stored until you unsubscribe
  • Support messages are archived securely after the issue is resolved

Your Rights

As a UK or EU customer, you have the following rights over your personal data:

  • Access – You can request a copy of your data
  • Correction – You can ask us to fix inaccurate data
  • Deletion – You can ask us to delete your data where applicable
  • Objection – You can opt out of certain processing like marketing

To exercise any of these rights, email [email protected]. We’ll respond within 30 days.

How We Protect Your Data

We take appropriate security measures to protect your information. This includes:

  • SSL encryption on our website
  • Secure payment gateways (Stripe and PayPal)
  • Limited internal access to personal data

Changes to This Policy

This privacy policy may be updated from time to time. If we make significant changes, we’ll let you know on our website or by email if appropriate.

Last updated: 20th June, 2025.