Privacy Policy

Privacy Policy

Introduction

Welcome to Weredog. We’re committed to safeguarding the privacy of our website visitors and service users; this policy sets out how we will handle your personal data.

Identity & Contact Details

What Data We Collect

During your visit to our Site, we may collect the following information:

  • Browsing Information: Products you view, along with your location, IP address, and browser type to tailor your experience.
  • Order Details: Name, address, contact info, and payment details for order fulfillment.
  • Account Information: If you create an account, we store your username and contact details for future transactions.

Why We Collect It

We use the collected data to:

  • Provide, secure, and improve our services.
  • Process transactions and manage user accounts.
  • Communicate with you, respond to inquiries, and update you about your orders.
  • Comply with legal requirements, like tax laws.
  • If opted-in, to send you promotional messages.

Storing Your Data

We retain personal data for as long as it’s necessary for its collection purposes, compliance with legal obligations, or for resolving disputes.

Access by Our Team

Certain members of our team have access to the data you provide us. They may use this information for:

  • Order fulfillment.
  • Customer support and issue resolution.

Third-Party Sharing

We only share your data with third parties to the extent necessary for service provision, including:

  • Payment Processing: PayPal or Stripe for completing purchases.
  • Service Providers: Contractors and vendors who assist us in running our business. (Zendesk, Mailchimp, etc)

Your Rights

You have rights over your data, including:

  • Request access or deletion.
  • Withdraw consent or object to certain data uses.
  • Receive a copy of your personal data.

Cookies & Tracking

Our Site utilizes cookies to remember user preferences and for aggregate analytics. You can control cookies through your browser settings.

Data Security

We take data security seriously and have implemented measures designed to secure your personal data from accidental loss and from unauthorized access, use, alteration, or disclosure.

Changes to This Policy

We may update this policy from time to time by publishing a new version on our website.

Contacting Us

For any privacy-specific concerns or to exercise your rights, please contact us at support@weredog.co.uk.