Privacy Policy

This privacy policy explains how Weredog Creations LTD collects, uses, and protects your personal information when you visit our website or place an order. We respect your privacy and are committed to handling your data with transparency and care.

Effective date: 20th September, 2026.

Who We Are

Weredog Creations LTD (11576486)
Icarus House, Hawkfield Close
BS14 0BN, United Kingdom
VAT No. GB307391705

Weredog is our trading name. If you have any questions about this policy, or want to exercise your rights, you can reach us at support@weredog.co.uk.

What Data We Collect

We collect the following types of personal information:

  • Name and contact details (email, phone number, shipping and billing address)
  • Order information (products ordered, preferences, and any notes you add at checkout)
  • Account details, if you have an account (email, login activity, and order history)
  • Payment details (processed securely via Stripe or PayPal; we do not store full card numbers)
  • Support messages, including chat with our team
  • Website usage data (pages visited, device and browser information, and similar diagnostics)
  • Marketing preferences, if you opt in to our mailing list

How We Collect Data

We collect your data when you:

  • Place an order through our website. After your first successful order, we create an account using the email address you used at checkout so you can track orders and shop again more easily
  • Log in with an email link or password
  • Subscribe to our newsletter
  • Contact us by email or through our support chat
  • Browse our website (via cookies and similar tools)

Why We Collect Your Data

We only collect personal data where we have a valid legal basis:

  • To fulfil orders and run your account: processing payment, making your account, shipping, returns, and order updates (legal basis: contract).
  • To provide customer support: we keep records of order-related messages and chat (legal basis: legitimate interest).
  • To send marketing emails: only if you have explicitly opted in (legal basis: consent). You can unsubscribe at any time.
  • To keep the site secure and working: spam checks, fraud prevention, and diagnosing problems (legal basis: legitimate interest).
  • To understand how the website is used: analytics and performance data, where required via the cookie banner (legal basis: consent).
  • To ask for a review: we may send a Trustpilot review invitation after an order (legal basis: legitimate interest). You can ignore or opt out of those emails.

Who We Share Data With

We only share your data with third parties where needed to run the shop:

  • Stripe and PayPal: payment processing
  • Sendcloud and our carriers: delivery
  • Mailchimp: newsletter, if you subscribe
  • Intercom: customer support chat
  • Trustpilot: optional review invitations after an order
  • Google: Analytics, address lookup at checkout, and reCAPTCHA spam protection
  • Better Stack: site errors, performance, and usage diagnostics
  • Our email and accounting tools: order emails, invoices, and statutory records

Some of these providers are outside the UK and EU. They only process your data for us, and we expect them to protect it under applicable data protection law.

Cookies and Tracking

We use cookies and similar tools to run the site and understand how it is used. These include:

  • Essential cookies (basket, checkout, login, and security)
  • Preference cookies (currency and cookie choices)
  • Performance cookies (Google Analytics)
  • Diagnostics cookies (Better Stack, to keep the site working and fix problems)
  • Marketing cookies (Mailchimp, if you interact with our newsletter tools)

When you visit, you can accept or reject non-essential cookies. You can change that later through the cookie banner or by clearing your cookies. Essential cookies are needed for the shop to work.

How Long We Keep Your Data

We only keep your data for as long as it is needed:

  • Order and account information is kept for legal and accounting purposes (typically 6 years)
  • Marketing data is stored until you unsubscribe
  • Support tickets and messages are kept as a record of your conversations with us
  • Website diagnostics are kept only for as long as we need them to maintain the site

Your Rights

As a UK or EU customer, you have the following rights over your personal data:

  • Access – you can request a copy of your data
  • Correction – you can ask us to fix inaccurate data
  • Deletion – you can ask us to delete your data where applicable
  • Objection – you can opt out of certain processing, such as marketing

To exercise any of these rights, email support@weredog.co.uk. We will respond within 30 days.

How We Protect Your Data

We take appropriate security measures to protect your information. This includes:

  • SSL encryption on our website
  • Secure payment gateways (Stripe and PayPal)
  • Limited internal access to personal data

Last updated: 20th September, 2026.