Shipping

Shipping costs

We send many differing products all over the world, so there’s no single postage price – If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!

Customs and import fees

Weredog ships from the UK, all over the world. Customers inside the UK are, of course, exempt from customs fees!

Elsewhere, you should always check with your local customs and import laws to see if an order you place from abroad will incur fees when it enters your country. Weredog has no control over these fees, and cannot pay them for you before the order arrives in your country.

However, if you’re in the US, at present anything below a $2,500 (USD) order constitutes an ‘informal entry’, and will not incur customs fees.

Production times

We aim to manufacture your toy within 4 weeks – but we’ll often have things made much sooner!

This time can vary heavily depending on demand at the time, and may be longer during big sales.

Delivery periods are managed and insured by the courier selected from the date of dispatch.

Our Carriers

We ship via our two carriers, Royal Mail and UPS.

 

UK Delivery

Service Name Speed Weigh Restrictions Insurance Accepts PO Boxes?
Royal Mail 2nd Class Signed For® 2-3 Working Days 20kg £50 YES
Royal Mail 1st Class Signed For® 1-2 Working Days 20kg £50 YES
Royal Mail Special Delivery Guaranteed 1pm Before 1pm; Day After Dispatch 20kg £50 YES

Parcelforce Express9

Before 9am; Day After Dispatch 30kg £200 NO
Parcelforce Express10 Before 10am; Day After Dispatch 30kg £200 NO
Parcelforce ExpressAM Before 12pm; Day After Dispatch 30kg £200 NO
Parcelforce Express24 1-2 Working Days 30kg £100 NO
Parcelforce Express48 1-2 Working Days 30kg £100 NO
UPS Standard 1-2 Working Days None £60 NO

 

International (EU)

Service Name Speed Weigh Restrictions Insurance Accepts PO Boxes?
Royal Mail Tracked & Signed 2-3 Working Days 2kg* £50 YES
Parcelforce EuroPriority 2-5 Working Days 30kg £100 NO
UPS Standard 1-5 Working Days None £50 NO
UPS Express Saver 1-2 Days None £60 NO

 

International (Outside of EU)

Service Name Speed Weigh Restrictions Insurance Accepts PO Boxes?
Royal Mail Tracked & Signed 5-7 Working Days 2kg* £50 YES
Parcelforce Global Express US: 3-4 Working Days
Asia: 4-6 Working Days
15kg £200 NO
Parcelforce Global Priority US: 1-2 Working Days
Asia: 4-8 Working Days
15kg £100 YES
UPS Express Saver US: 2 Working Days
Asia: 3 Working Days
None £50 NO

Service Regions

Royal Mail Service Regions
Service Name Countries
Royal Mail Europe Armenia, Cyprus, Geogia, Albania, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican, Greenland
Royal Mail World Zone 1 Africa, Asia, North America, South America
Royal Mail World Zone 2 French Southern Territories, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Laos, American Samoa, Australia, Belau, Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu
UPS Service Regions
Service Name Countries
UPS Standard Armenia, Cyprus, Geogia, Albania, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican, Greenland
UPS Express Saver Albania, Algeria, American Samoa, Andorra, Angola, Armenia, Aruba, Australia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Ceuta, Chad, Chile, Comoros, Congo, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Equatorial Guinea, Eritea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, Gabon, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Guinea, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Ivory Coast, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Laos, Latvia, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Mayotte, Melilla, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Mozambique, Myanmar, Nepal, Netherlands, New Caledonia, New Zealand, Niger, North Macedonia, Norway, Nothern Mariana, Palestinian Territory, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Soloman Islands, South Africa, Spain, Swaziland, Sweden, Switzerland, Tajikistan, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, United States, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe
Parcelforce Service Regions
Service Name Countries
Parcelforce EuroPriority
Parcelforce Global Priority
Parcelforce Global Express

Why do you have a custom delivery policy?

Weredog is required to comply with the Consumer Contracts Regulations 2013 (Previously the Distance Selling Regulations 2000). Because our products are  generally custom-ordered, the process works a little differently than ordering a pre-manufactured item from a store; you order from us with the understanding that there may be others before you in the queue, which means we might not get to you immediately!

Royal Mail / Parcelforce / UPS Licence Acknowledgements


Royal Mail Cruciform © and Trade Mark of Royal Mail Group Ltd
Reproduced by kind permission of Royal Mail Group Ltd
All rights reserved. No part of Royal Mail Cruciform may be copied, issued, downloaded, communicated or otherwise used without the prior written permission of Royal Mail.

Parcelforce Worldwide © and Trade Mark of Parcelforce Worldwide Reproduced by kind permission of Parcelforce Worldwide All rights reserved.

©2020 United Parcel Service of America, Inc. All rights reservedUPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.