Shipping

Shipping costs

We send many differing products all over the world, so there’s no single postage price – If you’d like to know what delivery will cost, add your order to the cart and enter your shipping information on the checkout page. We’ll show you how much it will cost to ship before you place your order!

Customs and import fees

Weredog ships from the UK, all over the world. Customers inside the UK are, of course, exempt from customs fees!

Elsewhere, you should always check with your local customs and import laws to see if an order you place from abroad will incur fees when it enters your country. Weredog has no control over these fees, and cannot pay them for you before the order arrives in your country.

However, if you’re in the US, at present anything below a $2,500 (USD) order constitutes an ‘informal entry’, and will not incur customs fees.

Production times

We aim to manufacture your toy within 4 weeks – but we’ll often have things made much sooner!

This time can vary heavily depending on demand at the time, and may be longer during big sales.

Delivery periods are managed and insured by the courier selected from the date of dispatch.

Our Carriers

We ship via our two carriers, Royal Mail and UPS.

 

UK Delivery

Service NameSpeedWeigh RestrictionsInsuranceAccepts PO Boxes?
Royal Mail 2nd Class Signed For®2-3 Working Days20kg£50YES
Royal Mail 1st Class Signed For®1-2 Working Days20kg£50YES
Royal Mail Special Delivery Guaranteed 1pmBefore 1pm; Day After Dispatch20kg£50YES

Parcelforce Express9

Before 9am; Day After Dispatch30kg£200NO
Parcelforce Express10Before 10am; Day After Dispatch30kg£200NO
Parcelforce ExpressAMBefore 12pm; Day After Dispatch30kg£200NO
Parcelforce Express241-2 Working Days30kg£100NO
Parcelforce Express481-2 Working Days30kg£100NO
UPS Standard1-2 Working DaysNone£60NO

 

International (EU)

Service NameSpeedWeigh RestrictionsInsuranceAccepts PO Boxes?
Royal Mail Tracked & Signed2-3 Working Days2kg*£50YES
Parcelforce EuroPriority2-5 Working Days30kg£100NO
UPS Standard1-5 Working DaysNone£50NO
UPS Express Saver1-2 DaysNone£60NO

 

International (Outside of EU)

Service NameSpeedWeigh RestrictionsInsuranceAccepts PO Boxes?
Royal Mail Tracked & Signed5-7 Working Days2kg*£50YES
Parcelforce Global ExpressUS: 3-4 Working Days
Asia: 4-6 Working Days
15kg£200NO
Parcelforce Global PriorityUS: 1-2 Working Days
Asia: 4-8 Working Days
15kg£100YES
UPS Express SaverUS: 2 Working Days
Asia: 3 Working Days
None£50NO

Service Regions

Royal Mail Service Regions
Service NameCountries
Royal Mail EuropeArmenia, Cyprus, Geogia, Albania, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican, Greenland
Royal Mail World Zone 1Africa, Asia, North America, South America
Royal Mail World Zone 2French Southern Territories, British Indian Ocean Territory, Christmas Island, Cocos (Keeling) Islands, Laos, American Samoa, Australia, Belau, Cook Islands, Fiji, Kiribati, Nauru, New Caledonia, New Zealand, Niue, Norfolk Island, Papua New Guinea, Pitcairn, Samoa, Solomon Islands, Tokelau, Tonga, Tuvalu
UPS Service Regions
Service NameCountries
UPS StandardArmenia, Cyprus, Geogia, Albania, Belarus, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Luxembourg, Malta, Moldova, Monaco, Montenegro, Netherlands, North Macedonia, Poland, Portugal, Romania, San Marino, Serbia, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican, Greenland
UPS Express SaverAlbania, Algeria, American Samoa, Andorra, Angola, Armenia, Aruba, Australia, Austria, Azerbaijan, Bangladesh, Belarus, Belgium, Benin, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, Central African Republic, Ceuta, Chad, Chile, Comoros, Congo, Cook Islands, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Equatorial Guinea, Eritea, Estonia, Ethiopia, Faroe Islands, Fiji, Finland, France, Gabon, Germany, Gibraltar, Greece, Greenland, Guam, Guernsey, Guinea, Hong Kong, Hungary, Iceland, Ireland, Israel, Italy, Ivory Coast, Japan, Jersey, Kazakhstan, Kenya, Kiribati, Laos, Latvia, Liberia, Libya, Liechtenstein, Lithuania, Luxembourg, Madagascar, Malawi, Mali, Malta, Mauritania, Mauritius, Mayotte, Melilla, Micronesia, Moldova, Monaco, Mongolia, Montenegro, Mozambique, Myanmar, Nepal, Netherlands, New Caledonia, New Zealand, Niger, North Macedonia, Norway, Nothern Mariana, Palestinian Territory, Panama, Papua New Guinea, Poland, Portugal, Reunion, Romania, Samoa, San Marino, Senegal, Serbia, Seychelles, Sierra Leone, Slovakia, Slovenia, Soloman Islands, South Africa, Spain, Swaziland, Sweden, Switzerland, Tajikistan, Timor-Leste, Togo, Tonga, Tunisia, Turkmenistan, Tuvalu, Uganda, United States, Uruguay, Uzbekistan, Vanuatu, Wallis and Futuna, Zambia, Zimbabwe
Parcelforce Service Regions
Service NameCountries
Parcelforce EuroPriority
Parcelforce Global Priority
Parcelforce Global Express

Why do you have a custom delivery policy?

Weredog is required to comply with the Consumer Contracts Regulations 2013 (Previously the Distance Selling Regulations 2000). Because our products are  generally custom-ordered, the process works a little differently than ordering a pre-manufactured item from a store; you order from us with the understanding that there may be others before you in the queue, which means we might not get to you immediately!

Royal Mail / Parcelforce / UPS Licence Acknowledgements


Royal Mail Cruciform © and Trade Mark of Royal Mail Group Ltd
Reproduced by kind permission of Royal Mail Group Ltd
All rights reserved. No part of Royal Mail Cruciform may be copied, issued, downloaded, communicated or otherwise used without the prior written permission of Royal Mail.

Parcelforce Worldwide © and Trade Mark of Parcelforce Worldwide Reproduced by kind permission of Parcelforce Worldwide All rights reserved.

©2020 United Parcel Service of America, Inc. All rights reservedUPS, the UPS brandmark and the color brown are trademarks of United Parcel Service of America, Inc.