Website Terms and Conditions

These terms set out the rules for using our website and buying from Weredog. By using our site or placing an order, you agree to them — so please read them carefully.

Who We Are

This website (weredog.co.uk) is operated by Weredog Creations LTD, based at:

Icarus House, Hawkfield Close
BS14 0BN, United Kingdom

We sell custom and in-stock silicone toys and accessories for adults.

Using This Website

You must be at least 18 years old to use this site or place an order.

We reserve the right to refuse access to our website or services if we believe someone is misusing them, including abuse of staff, fraud, or violation of these terms.

Product Information

  • We only sell physical products — no digital items, subscriptions or memberships.
  • All prices are shown in your local currency (GBP, EUR or USD) depending on your location or shipping/billing address. Exchange rates are updated regularly.
  • Prices include VAT for UK customers. For international customers, no VAT will be added.
  • The price you see at checkout is final — shipping rates are pulled directly from our couriers and updated frequently.
  • Some “Available Now” inventory toys may use stock images when the actual item closely matches a reusable photo.
  • We aim to describe products and colours as accurately as possible, but custom toys may vary slightly in appearance.

Ordering & Payment

We accept payments through:

  • Stripe (credit/debit cards)
  • PayPal

You must accept these Terms & Conditions during checkout to place an order.

We reserve the right to cancel any order before production or dispatch, for example if:

  • The item is no longer available
  • We suspect fraud or misuse
  • A customer is abusive to our team

Changing Your Order

If you need to make a change to your order, contact us as soon as possible. We may be able to adjust your order if production hasn’t started or if the item hasn’t been dispatched yet.

Once a made-to-order toy enters production, changes may not be possible.

Customisation & Variations

All made-to-order toys are hand-poured, which means there will be natural variation in the final appearance. Swirls, sparkles, and colour gradients may differ from product renders or sample images.

This variation is not considered a defect — it’s part of what makes each toy unique.

Shipping & Delivery

We ship internationally using the following carriers:

  • DHL Express
  • UPS Standard
  • UPS Express Saver

We do not ship to APO or PO box addresses.

Shipping speeds vary by location — details are listed on our shipping info page.

Once dispatched, responsibility for the parcel passes to the courier. We’re not liable for loss or damage in transit — but we’ll always do our best to help if something goes wrong.

Production Queues & Lead Times

Some made-to-order items may have a production queue or estimated completion time. We do our best to keep this accurate on the product page and account view, but these are estimates — not guarantees.

Customs, Legality & Import Restrictions

It’s your responsibility to make sure the products you order are legal to import and possess in your country, state, or region. We do our best to avoid shipping to places with known restrictions — but ultimately it’s up to you to check your local laws before ordering.

If your order is seized, delayed, or rejected by customs due to local laws, we cannot offer a refund. If the item is returned to us safely, we may be able to refund the cost of the product (excluding shipping), depending on the condition it arrives in.

Returns, Refunds & Cancellations

Our full returns and refund policy is available here: Returns Policy

Summary:

  • Made-to-order (custom) toys: Cannot be returned once production has started.
  • Inventory toys: Can be returned within 14 days if unopened and sealed. Return shipping is the customer’s responsibility.
  • Defective items: Contact us within 30 days and we’ll make it right.

Customer Support

You can reach us at [email protected] — we aim to reply within 2 working days.

Please be respectful in all messages. Abusive or aggressive behaviour may result in your order being cancelled and refunded.

Content Use & Fan Art

You are welcome to share, reuse, remix, or alter any images, logos, or marketing content from our website — even for commercial use like blogs or reviews. We love seeing our toys and characters featured around the web.

All we ask is that you don’t misrepresent our brand or associate our content with harmful or hateful material.

Responsible Use of Our Products

Some Weredog products are extremely large and require experience and care to use safely. We are not liable for any injury caused by improper use, including overexertion or skipping safety practices.

It is entirely your responsibility to ensure you’re using toys that are appropriate for your body and experience level.

Privacy & Data

We collect and use personal data in line with our Privacy Policy. By using our site or placing an order, you agree to that policy as well.

Disclaimers

We do our best to ensure this site is always accurate and available — but we can’t guarantee it will always work perfectly on all devices or browsers. We may update content or features at any time without notice.

This site does not offer medical advice. Please use your own judgment and consult a medical professional if you’re unsure whether a product is suitable for you.

Limitation of Liability

To the extent allowed by law, Weredog is not liable for indirect or consequential damages resulting from the use of our website or products.

We do not exclude liability for death or personal injury caused by our own negligence or fraud.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales. Any disputes will be handled by the courts of England and Wales.

Contact

If you have questions about these terms, email us at: [email protected]