Track My Order

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.


What does my order status mean?

Processing – We’ve received your order, and are checking its details to make sure everything looks right. It hasn’t hit the workshop yet.


Production Queue – We have confirmed your order. We’ve assigned the materials for your toy, and it will go into production soon – this is when the regular production times come into effect.


In Production – The workshop has the details of your toy(s), and it will be produced shortly! Some orders may skip this status if we make something really fast. At this point, you won’t be able to change any details about your toys – it may still be a little while before they’re done, however!


Picking – This means your order has been confirmed by our dispatch team and the individual items need picking from their shelves and get put together in their box.


Awaiting Dispatch – Your toys are ready and are heading to be boxed, labelled and shipped.


On Hold – We’ve noticed something odd about your order, and have contacted you to confirm some details. Please check your email!


During normal periods, custom-order toys may take around four weeks to produce and ship (though many come sooner). For periods of high demand, you can expect this period to be extended while we work through everyone’s products. 

Pre-order toys start shipping roughly six weeks after the preorders have opened, but may start production earlier than this!

If you’d like any more information about the delivery of your order, please head to the Shipping page!

Go to the support centre