Returns & Refund policy

Order cancellations/returns

Given the particulars of our products’ bespoke nature – and in the interest of hygiene – we are unable to offer returns for refunds or replacements, except for products which are defective – we will always make sure you receive what you have ordered! To this end, we recommend that you carefully examine your items before breaking their clear, sealed bags.

Additionally, when placing an order with Weredog, you are placing us under contract to produce a bespoke item to your specification; including our purchase of materials specifically required for the article(s). For this reason, cancellations on paid orders may be denied, or incur a restocking fee.

Unavailability of product/order fulfilment

Under the rare circumstance that we are unable to deliver the products you have ordered, you will be contacted and offered the option to have your order refunded in full, or to receive replacement items of equivalent value. If you opt for a more expensive item, the additional cost will be due; for lower-priced items, you will be refunded the difference.

 

Items returned for Defect Inspection

In rare circumstances, we may ask for a product to be returned for futher inspection if a serious failure for quality assurance purposes. In this instance, a special mailing address will be provided as well as shipping and collection covered in full by weredog.