Terms of Sale for Weredog

The following are the terms and conditions (called “these Terms”) for the sale of goods by us and replace any previous terms and conditions. The Company intends to rely upon these Terms. If you want us to change them, please make sure you ask for any changes to be put in writing. This is to avoid any misunderstandings as to what we and you are expected to do. It is important that you read and understand these Terms before ordering from us. If there is any term that you do not understand please notify us via our customer services department. These Terms of Sale refer to the sale of goods through Weredog’s website; for the terms covering the use of Weredog’s website please see Website Terms and Conditions. Please read through the Terms carefully before placing your order, and if you are ordering from our website print a copy for future reference. We may change these Terms from time to time without notice to you. However, any changes will only apply to any subsequent orders received.

Age of Consent

By placing an order with Weredog Creations Ltd, you declare that you are of the appropriate legal age to purchase the items. If we discover that you are not legally entitled to order certain goods, we will not be obliged to complete the order.  

Order cancellations/returns

Given the particulars of our products’ bespoke nature – and in the interest of hygiene – we are unable to offer returns for refunds or replacements, except for products which are defective – we will always make sure you receive what you have ordered! To this end, we recommend that you carefully examine your items before breaking their clear, sealed bags. Additionally, when placing an order with Weredog, you are placing us under contract to produce a bespoke item to your specification; including our purchase of materials specifically required for the article(s). For this reason, cancellations on paid orders may be denied, or incur a restocking fee.

Unavailability of product/order fulfilment

Under the rare circumstance that we are unable to deliver the products you have ordered, you will be contacted and offered the option to have your order refunded in full, or to receive replacement items of equivalent value. If you opt for a more expensive item, the additional cost will be due; for lower-priced items, you will be refunded the difference.  

Items returned for Defect Inspection

In rare circumstances, we may ask for a product to be returned for futher inspection if a serious failure for quality assurance purposes. In this instance, a special mailing address will be provided as well as shipping and collection covered in full by weredog.  

Delivery

For our delivery policy, please refer here Delivery Policy  

Our Address

Our address is for mail correspondance only. Any returns when applicable will be to a seperate address: Weredog Creations Ltd 71-75 Shelton Street Covent Garden London, England WC2H 9JQ