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Yes! We do our best to ensure that your privacy is protected.

Your order will be shipped in a plain cardbord box with the minimum amount of information required to get it to you.

For your privacy, all payments will appear as WD UK LTD on your bank or card statement.

Available Now

We usually ship these within 3 working days, so you can enjoy your new toy quickly!

Custom / Made To Order

Each of these toys are hand-made just for you in our workshop. Because of the care and detail involved, they can take up to 30 days to create before shipping, but we promise they’re worth the wait!

Busy Peroids

During sales or holiday seasons, things can get extra busy in the workshop. Your order may take a little longer to ship but we’ll always keep you updated and work hard to get it to you as soon as possible.

We want you to be completely happy with your order, and we’ll always do our best to make things right.

Custom Toys

Since made-to-order toys are crafted just for you, we can’t accept returns or cancellations once production has started.

Available Now Toys

You can return unopened toys within 14 days of delivery for a refund, exchange, or store credit.

Defects or mistakes

If your toy arrives damaged, incorrect or with a visible defect, just let us know within 30 days and we’ll work with you to find a fair solution, whether that’s a refund, replacement, or discount.

Getting help

Simply email us at [email protected] with your order number and details. We’ll get back to you quickly and make sure you’re taken care of.

Click here to read our full Returns & Refund Policy

If you are ordering from outside the UK, your order may be subject to import duties, taxes or customs fees charged by your country’s customs office. These costs are the responsibility of the customer and are not included in our prices. Unfortunately, we cannot estimate or cover these fees, as they vary depending on your country’s regulations.

Please note: For customers in the USA, recent changes to the de minimis threshold mean that import fees may now apply to orders where they previously did not.